Returns & Refunds Policy

As outlined in the Consumer Rights Directive 2011/83/EU (CRD), you have fourteen calendar days to change your mind.

Your right to cancel or your 'cooling-off period' begins when you place your order with BIG BEAR SOUND. However, your 'cooling-off period' depends on the type of purchase you made from us, as follows:

Products: Starts the moment you receive the product. You have 14 days to tell BIG BEAR SOUND you want to cancel and then 14 days to return the product. You will have to pay for the cost of returning the product. In all cases, returning products will be subject to a restocking fee, this fee will be confirmed by BIG BEAR SOUND before you make your return.
Digital content/software: All software is non-returnable.Software is supplied directly via a unique download code and as such the code can only be used once and is non-returnable and non-transferable. Check your system requirements prior to purchase. If in any doubt contact BIG BEAR SOUND before purchase.
Goods exempt from being returned: Consumables such as tape (gaffer, medical, stickies) and anything which comes into bodily contact, (earpices, lav concealers, headsets, headphones and all microphones) are not returnable due to hygiene reasons where the product cannot be resold. This policy does not affect your manufacturers warranty guarantee.

BIG BEAR SOUND returns policy lasts 28 calendar days. If 28 days have passed since your purchase, unfortunately, we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition, you received it. It must also be in the original packaging you received it in.

To complete your return, we require proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable).

Any item not in its original condition is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 28 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, BIG BEAR SOUND will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account or credit card again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and still have not received your refund, please contact us at info@bigbearsound.com.

Sale items (if applicable)

Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at

info@bigbearsound.com and send your item to BIG BEAR SOUND, The Liberties, Newmarket Hall, Newmarket Square, Dublin,D08 VYA5, Ireland.

Shipping

To return your product, you should send your product to:

BIG BEAR SOUND LIMITED,

The Liberties,

Newmarket Hall, Newmarket Square,

Dublin D08 VYA5,

Ireland.

You will be responsible for paying for your shipping costs for returning your item to BIG BIG BEAR SOUND. Shipping costs are non-refundable. If you have received a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If shipping an item over €50, you should consider using a trackable shipping service or purchasing shipping insurance. BIG BEAR SOUND does not guarantee that we will receive your returned item. Returning items to BIG BEAR SOUND are the senders responsibility.